2023 Nissan Frontier Lease near Springfield, VA

“ Jackie was our sales person and she was in great everyone in the store was very accommodating ”

“ Wow, the service department has really exceeded my expectations after a sudden fuel pump failure. For my titan, the fuel pumps have been on back order from nissan for quite sometime (and still are). The first replacement was a dud, looks like the replacement fuel pump was defective because it only lasted me a day, and i had to return to the service department. I expressed my concerns to Riley the service manager , since my titan is my work truck, he listened and understood my concerns got me a loaner car and immediately got his team to source another new fuel pump from another nissan dealer in a different state, paid extra and overnighted the part to get my truck back on the road on time. That is what I call amazing customer service! ”

“ Big Thumbs Up! Wow, the service department has really exceeded my expectations after a sudden fuel pump failure. For my titan, the fuel pumps have been on back order from nissan for quite sometime (and still are). The first replacement they sourced from another dealer out of state with fast shipping, but it was a dud, looks like the replacement fuel pump was defective because it only lasted me a day, and i had to return to the service department. I expressed my concerns to Riley the service manager , since my titan is my work truck, he listened and understood my concerns got me a loaner car and immediately got his team to source another new fuel pump from another nissan dealer in a different state, paid extra and overnighted the part to get my truck back on the road on time. That is what I call amazing customer service! Thank you Riley and your team! ”

“ My entire purchases process was phenomenal from start to finish! I did not feel pressured into purchasing anything at all! Angel was very knowledgeable about my vehicles history, the warranty, extended coverage and every bell and whistle on the car! Tim went above and beyond to assure that I received the best possible finance option for my new ride! Anthony in finance was also very knowledgeable! All three of these young men were kind, patient, knowledgeable and went above and beyond to ensure I got the best deal and assured that they will be available to me if I ever need them in the future! I am over satisfied with my purchase!! Came here first and went to go look at two other cars elsewhere only to end right back at Pohanka like Tim said that I would!!! I would recommend these guys to anyone!!! Thank you’ll so much❤️ ”

“ Syed and Tim at Pohanka Nissan are amazing, they got us a great deal and great financing while being very nice and helpful through the process! ”

“ Syed and Tim worked very hard to get us the best deal. They were extremely friendly and helpful! ”

“ Angel was great he explained everything with ease and made the experience so easy.. Tim worked his magic and got us the number we needed and Anthony closed everything with us in the financial dept no hiccups.. Thank you so much ”

“ The service department is out standing. The service advisor Frederick Murray is a great access to the company. Great customer relation . I will be back for more services. Also inform my friends and relatives. Frederick knows how to take care if customers.. ”

“ The staff was very friendly & accommodating. The sales representative, Ali, was very gracious & went out of his way to expedite the process. As always, purchasing and completing paperwork is always a hassle. We were not pressured into purchasing items we did not want or need. Thank you! ”

“ Recently purchased a Z and had a great buying experience from start to finish. Angel, Mitchell, and Timothy were awesome to work with: excellent communication, product knowledge, and focus on my satisfaction. The after sale support from Angel and general inquiries to his colleagues in the Service Department have been seamless and handled in a highly professional manner. Very happy that Pohanka Stafford Nissan earned my business. ”

“ No pressure, very polite and professional. Sales manager Timothy Duckett was extremely helpful in assisting me to find the right car for me. I would and will recommend him to anyone that needs to buy a car. ”

“ I had a great experience today at Nissan in Stafford, VA. They do state inspections and the process is so easy. I arrived a little after 8 AM and the car was ready about 45 mins later. For the last 20+ years, I’ve gone to other local auto shops that do inspections. Those aren’t bad, but Nissan is so nice… it has a comfortable customer lounge with coffee, and it’s quick. I like the professionalism of the staff too. I’ll be back! ”

“ Frederick was very informative and knowledgeable. He kept me up to date and informed on any and everything needed for my vehicle. He spoke to where I could understand the mechanical language. Lol. He broke down what everything was, and seemed happy to explain. He brings a lot of knowledge and professionalism to this location. Thanks Frederick for your help. ”

“ I had a pleasant experience with Edith while buying my vehicle. She’s pleasant and an amazing person with great customer service skills. ”

“ I do a lot of my own maintenance on all my cars and they are 20+ years old.Just had Pohanka Nissan service my older Ford Explorer and wow they use a texting/tracking system where the mechanic video the progress of how the car condition is and he found a failing battery and was able to show me via the video how he tested it and how it is out of spec. No more days of the mechanic passing info onto the advisor with unknowns question not answered. Thank you Robert for servicing my Explorer and treating it like I would. ”

“ Great buying experience ”

“ Prompt servise and good job for installation tires for my Tesla Y. ”

“ I had a fantastic experience at Pohanka Nissan Stafford thanks to their exceptional sales team—Edith, Angel, and manager Tim. From start to finish, their professionalism and extensive knowledge were evident, making my car buying process smooth and stress-free. They seemed to appreciate that buying a car has many stressors like high costs, confusing financial paperwork and that there are so many offers or options that it can overwhelm car buyers.Edith and Angel were incredibly professional and yet personable and patient, taking the time to answer my myriad of questions with thoroughness and clarity. Their expertise and genuine approach made me feel confident and well-informed about my decision. They went above and beyond to ensure I had all the information I needed. This is important because I had not bought a new car in a long time and had some trepidation.Tim, the manager, played a crucial role in securing a great deal for me. His dedication to customer satisfaction and fair pricing truly stood out. I left with a fantastic car that perfectly suits my needs, all at a fair price. This is important because I had great reservations letting go of an old car that may have outlived its prime. ”

“ Love this place. Been using them since 2014 and they always provide quality service. ”

“ Jackie was VERY helpful to me when I was purchasing my first car! I didn’t feel like I was getting ripped off or taken advantage of at all. She was patient with me, and adjusted to my schedule always due to myself working in healthcare! Was able to complete things prior to coming in to the office. She made the decision very easy for me to purchase my car with her. I recommend going to Pohanka to having a great experience like I did! ”

“ I bought a car recently from Pohanka Nissan in Stafford. The entire experience was nothing short of amazing. When you walk into the dealership, it is clean and feels very inviting. I think that in itself is unique! The moment my daughter and I went in, we were greeted by Jackie Gibbs. She promised she would find the right car for me. She was patient, and so personable. I don't like buying a car because it is always such a long process, but it was a real pleasure to deal with Jackie and the finance manager Mr Kwakye. I know that they both gave me their "best" that day. I left the dealership with my new car and some very important takeaways:1-I will buy my next car from Jackie and Mr Kwakye.2- During the process, every employee who walked through or near where we sat, greeted us with a smile and some even offered to get us water if neeeded. I believe they have a great team of workers in every department at Pohanka Nissan and I would not go anywhere else! ”

“ I recently had an amazing experience with Pohanka Nissan of Stafford, particularly with Fredy in their service department. I had a few different issues with my Nissan, and throughout the entire process, Fredy was incredibly helpful, communicative, and kind to both me and my family. He treated us like his own and I am extremely grateful to have gotten his help with everything. Thank you again Fredy!!! ”

“ I recently had to have my alternator replaced in Pohanka Nissan of Stafford was excellent from start to finish. Nicole was wonderful and kept me in the loop at all times. Service was fast, efficient, and well priced. I definitely recommend! ”

“ The staff at Pohanka Nissan were wonderful! In particular Angel in Sales and Mitchell, the GM. They both worked with me with a lot of patience. I had been to 3 diff dealerships and finally I visited Pohanka Nissan where the customer service was top notch. Both Angel and Mitchell worked so diligently to find my the vehicle I liked and fit my budget. Also shout out to Carla in Finance that waited for me an entire day to be able to sign my contract, yet she was very nice, polite, and professional. I will definitely recommend to anyone shopping for a Nissan! ”

“ My wife saw a used vehicle that she was instantly in love with. As she reached out to Jacob with Pohanka Nissan of Stafford, he encouraged her o come by and check out the vehicle. We did and then we met Mitch. Mitch is the sales manager and his hard work along with Jacob’s due diligence, my wife discovered that she really liked the 2024 Nissan Rogue SV AWD and they had the color she wanted at their Fredricksburg site. We drove the model that on site, the overall process was a great experience. We recommend this dealership. ”

“ Great customer service. ”

“ Recently converted my lease to a loan. Pretty seamless service/transition. They said they'd clean my vehicle and fill up my tank before I left, neither of which happened. Not the end of the world, but don't say you're going to do something if you don't actually plan on doing it. Knocked off a star for that. ”

“ had a oil change and tire rotation. After tire rotation and alignment done $170 you would think they would have check the balance of tires. But afterwards ive notice a slight wooble/shake in front end. Now i need to get tires balanced. probally will take it to firestone to get it done since i bought tires there and free balance. ”

“ Last summer, after a long trip, my Nissan Leaf’s navigation system directed me to this dealership in Stafford for a Level 3 (CHAdeMO) charger. Upon arrival, I was informed that I could not use their Level 3 charger—or even their Level 2 charger. To make matters worse, a technician deliberately blocked access to the chargers with his vehicle, stating that his manager instructed him to do so because I hadn’t purchased my Leaf from their dealership.This behavior was both unprofessional and unwelcoming, especially for a Nissan dealership, which should support EV drivers regardless of where they purchased their vehicle. Such treatment is disappointing and contrary to the principles of promoting EV adoption and customer service. I strongly advise other EV drivers to avoid relying on this location for charging support or future purchases. ”

“ The WORST car buying experience of my life. You will be 100X better off going ANYWHERE ELSE!!! If you do get suckered into doing business here like I was, pay VERY close attention because they changed the price on the vehicle on the bill of sale right before signing without saying a word. That was just the beginning of a long list of shortcomings… 🙄 ”

“ I went to the dealership. I put a down payment on the car. The dealership never sent the down payment to the lender. I have to wait 10 business days to receive my down payment back. ”

“ Saw a car on the website so I reached out for availability, I then was contacted by Timothy to set up an appointment. When I got there Timothy was not there and I was told the car was sold the night before because it did not pass inspection and was then sent to auction. I was shown a few cars but I came there for a specific car (SUV), when I told them what I wanted and price the manager tried to push me into a Sentra or a versa saying it was the same as the SUV I was interested it. Felt like they pulled the “bait and switch”! ”

“ 1. The service advisor Freddy is rude and disrespectful. He told me not to review the papers he gave me to sign because I would not understand them. I informed his manager Nicole that he is discriminating and insulting me.2. This location has misdiagnosed my vehicle and has caused me to pay for things that are not related to my concerns. I do not trust this location. They are price gauging. I went to the location in Springfield and they looked at my previous history informed me the work that was recommend was not appropriate. I am now in the process of escalating this matter. ”

“ Vehicle problem was misdiagnosed causing me to drive to Alexandria for service. ”

“ Every time I go for service for my vehicles they ask for me to leave the vehicle overnight or for two days for just an oil change and tire rotation.Unacceptable when others can do it the same day ”